Product variation from image on website .  Please note that all Gemnosity pendants are lovingly hand-made to the highest possible standards. However, due to the hand-made nature of the jewellery and the use of natural semi-precious stones (colours and patterns in stones may vary from piece to piece) there may at times be slight variations from the product image on the website. We feel that this is gives our jewellery a special unique quality and we hope you feel the same.

Return of faulty items .  You have 14 days to return your purchase if it is faulty. All items are quality checked but occasionally there may be a fault we're unaware of. Please note that wear and tear in the course of normal use is not considered a fault. Jewellery and semi-precious stone items are delicate and should be handled with utmost care to preserve the life of the jewellery. Semi-precious stones breaking from mishandling is not considered a fault (i.e. dropping or bumping against hard surfaces). Please see Care Instructions on the website for further information on this.

Items will not be replaced if tarnishing of the wire or metals occurs as this is due to general wear and tear and exposure to perfumes, moisturizers and heat from the body over a certain period of time. Gemnosity advises purchasers of their duty of care for each piece as detailed on the care card included within each purchase.

To be eligible for a repair, exchange or refund of a faulty item please contact us using our contact form on the gemnosity.com website with the following:

- A photograph of the item with a description of the fault

- A "proof of purchase" being either the email confirmation from Gemnosity or bank statement.

- Gemnosity cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned are securely packaged. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting.

- You are responsible for all postage costs incurred to return an item.

- For international returns we recommend that you label the package with 'Returned Goods' to ensure that the items do not attract possible customs duties and taxes once again.

The item will be assessed upon return for fault. We'll let you know what we find asap. Gemnosity will then repair, replace or refund the item. Gemnosity reserves the right to deny an exchange or credit if the faulty piece returned does not meet our return policy requirements and it is deemed that care instructions were not followed.

Please note Gemnosity will only accept returns purchased directly from the Gemnosity website.

Sale Items .  Please note the purchase of any sale item is final and cannot be returned / exchanged unless deemed faulty.

Care Instructions .   Jewellery is delicate, particularly items with textile or natural stone components, so please handle carefully. If dropped stones and beads may break.

- Avoid contact with cosmetics, perfumes, hairspray and long exposure to sunlight as this may cause tarnishing and discolouration.

- Avoid contact with water. Remove all jewellery before showering or conducting household tasks such as cleaning.

- Metal components can be cleaned with a soft jewellery polishing cloth.

- Store jewellery in a clean, dry environment, preferably in separate pouches or boxes.

Privacy Policy .  At Gemnosity we keep your information in the strictest confidence and do not sell information to third parties, nor use personal information for any reason other than its intended use. If you purchase from our store or add us on Facebook, you will have the option to be added to our mailing list. Our mailing list will keep you informed about new products and collections, events, news and sales. You may unsubscribe from our mailing list at any time.

Payment Options .  We accept payment via:

- PayPal and credit card online

Packaging .  All items are wrapped in tissue paper and will be delivered in a Gemnosity dust bag, which can be used as a jewellery storage bag to protect your new pieces.

All items are sent with a tracking number and can be tracked online. For more information on tracking your package please contact info@gemnosity.com If you have any further questions please contact us using the form on the website.

 

We are happy to help!